Delivery information

We send our products to more than 50 countries of the world. We have well organized logistics all over the European Union with a warehouse located in Germany. Therefore, our products will not cross borders on their way to you and you will not have to pay any customs fees.

After you have placed an order in the online at, we will immediately send you a confirmation email to confirm the delivery address you provided on the payment page. We kindly ask you to provide the address in a clear and correct manner. It must contain all required data, like apartment, building, street, city, country and zip code.

We only work with respected and reliable courier services. Within the European Union we deliver our products by UPS Express company

Once your product has been shipped, we will send you a tracking number on request so that you can track your package yourself. The average delivery time is 3-5 working days and the courier will deliver the package to you immediately direct.

If you have any problems with the delivery, you are kindly requested to inform us by telephone or e-mail as soon as possible.

Please note that if your delivery address is outside the European Union,u de douanekosten moet betalen.

Uw bestelling wordt door ons met zorg ingepakt en verzekerd verstuurd via een koeriersdienst uit Zwaag (stock) or from our depot in Germany,

Pay attention: During the summer months (01-07 t/m 31-09) we ship on Monday and Thursday.

If you have placed an order and paid for 17:00 on a working day, you between 3-5 dagen de bestelling wordt aangeboden.

After your order has been shipped, you can track & received trace code. With this track & trace code kunt u uw bestelling volgen.

Please note this only happens at your request. or the ups web site provide this

Het kan voorkomen dat er iets mis gaat, you are not present at the time of delivery or any other form of miscommunication. If your order is longer than 6 working days on the road. Then we ask you to contact us. Bestellingen welke zijn verstuurd worden per email aan u doorgeven en krijgen op de status VERZONDEN.

If you are not at home when your order is presented to you, they will try again the following working day. If you are not present at that time, you can pick up your order at the distribution center indicated by the delivery person. Pay attention: on 7 dagen word het pakket naar ons gerouteerd.

It is of course possible that your order is lost. In that case we will resend your order. If your package is damaged on arrival, we ask you to take pictures and return the product to us. Also in this case we will resend your order. Every package is insured and you must sign for this if the package is damaged, please receive the package and contact us!

0%-rate for export to other EU countries

There is an intra-Community supply if you 2 conditions meet:

  • You order the goods for business purposes as an entrepreneur for delivery to another EU country.
  • You must be able to demonstrate this by means of your VAT number, this is provided by the webshop checked.

You do not meet both conditions? For example, because your customer is a private person, or does not have a VAT identification number? Then the 0% rate does not apply. In that case, you must calculate VAT and declare and pay the VAT.